“My Precious” - Law Firm Pricing Control

Gollum’s iconic phrase from Lord of The Rings is the theme of this post and pretty much describes the grip that many partners exercise over pricing decisions impacting ‘their’ clients.

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Posted by Richard Burcher on .

Cost Consciousness: The Missing Link

The great majority of practitioners have not discovered cost consciousness. Yet, of all the client service attributes measured amongst the clients of law firms, it stands out head and shoulders in importance - and neglect by solicitors. Guest article by Dr George Beaton.

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Posted by Richard Burcher on .

The New Normal

The Jackson reforms may yet prove to be the saving of our legal profession, says Professor Dominic Regan.

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Posted by Richard Burcher on .

Legal Pricing: Time to Stop Using the ‘C’ Word!

“This is a commodity business. In a commodity business, you have little or no control over pricing. The only thing you can control is your costs.”

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Posted by Richard Burcher on .

Hands-off Pricing Leadership Produces Lousy Outcomes

The pricing function in most law firms is something of an orphan. No-one knows who it belongs to so it ends up belonging to no-one. Individual department heads and fee earners make decisions on the fly with little regard to the firms’ pricing policies, processes and protocols.

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Posted by Richard Burcher on .