Clients
Possibly the biggest challenge facing law firms is deciding what and how to charge increasingly savvy clients whilst remaining profitable. More pricing and payment options, greater transparency, greater price certainty and manageability and a constant pressure to show value for money have transformed the market leaving many lawyers struggling to keep up.
Some are doing it very successfully...!
A Selection of Client Testimonials
"The value pricing training exceeded expectations. Without exception, the delegates attending the training were excited and enthused about what they learnt, describing the methodologies which they came away with as ‘enlightening’ and ‘game changing’." Lindsey Kidd, Partner, Hilyer McKeown
"Wollen Michelmore LLP has seen huge benefits from running two Burcher Jennings pricing master classes. Nigel Haddon delivered the training in an engaging manner with the benefit of his experience both as a lawyer and as a law firm CEO clearly shining through. Following the training one of our private client partners described the master class as an “absolutely brilliant game changer!” In the first full financial year post training we saw a 26% increase in average fees per file. To achieve such results does require consistent effort and management post training and also a willingness to be prepared not to undertake some work that might previously have been undertaken at less than commercial rates. The result is better service to clients, happier lawyers, and a more profitable firm – a no brainer! We will shortly be running our third pricing master class for new joiners......." Chris Hart, CEO, Wollen Michelmore
"I have been very impressed with the service from Burcher Jennings both in terms of the costing of files and negotiating of costs and also the cost budgeting work. I am very pleased with the speed of the service and the results achieved." Darren White, Partner, Dunn & Baker
"We at mosshaselhurst have been instructing Burcher Jennings to prepare Bills of Costs and to negotiate settlement of costs on our behalf for several years. We have found that Ben Simpson in particular has been extremely approachable, efficient and pro-active. Ben’s negotiating skills and understanding of the extensive work which we as Solicitors have put into each individual file are reflected in his drive to achieve the best settlement possible in times when Claimant Solicitors’ costs in particular are being unreasonably ‘culled." Tracey Slater, Litigation Manager, Moss Haselhurst
“Nigel Haddon delivered an excellent and entertaining pricing workshop to the firm which convinced even the most sceptical people in the group that there were some really positive benefits that could be achieved by using some of the ideas presented to us. Nigel has the advantage of speaking from experience and with the authority of knowing that with the right approach, and using the techniques he spoke about, considerable progress can be made in achieving better results for us and our clients.” Chris Randall, Chief Executive, Mayo Wynne Baxter
"Instructing Burcher Jennings is always a wonderful experience. Not only are they a delight to work with but they are easy going and always go out of their way to assist me in costs matters."Abdul Halim, Solicitor, Northwood Law
"It has been really interesting (and encouraging!) to see the change in approach already from those of us who did the pricing training."
"Even before we had finished the Burcher Jennings workshops, there was a marked change of approach from all the attendees and a real enthusiasm for the new ways of thinking which we were learning. Nigel Haddon presented the workshops in a way that was engaging, practical and convincing. I have no doubt that both we and, more importantly, our clients are going to see real and significant benefits from this."
Derek Rodgers, Managing Partner, Gardner Leader
“Burcher Jennings demonstrate great client service and really know the law relating to costs issues. They are proactive in their approach and are reliable so you can trust them to give good advice.” Amanda Noyce, Partner, Royds Withy King LLP
"It would not be overstating anything to say that Richard Burcher transformed our approach to pricing and billing.
It ensures we stand out from our competitors, have happier clients who value our services AND we make more money than we did before. What’s not to like?" Jonathan Whittaker, Managing Partner, SAS Daniels
"Nearly all of the Partners and a large number of the Firm’s Associates have now attended the Pricing Masterclasses. Whilst a number attended with the usual legal scepticism and reservation as to whether this would apply to their particular area of work, all who attended quickly saw not only the logic behind Richard’s teaching but also how relevant this was and how easy this could be implemented within their own practice areas. The Firm saw an immediate return on its investment with delegates attending the course providing examples of where they had successfully used the tools provided by Richard during the week of the course, resulting in additional revenue per matter for the Firm."
Robert Camp, Managing Partner, Stephens Scown Solicitors
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“Very insightful, eye opening three days, arming delegates with practical skills to increase fee earning potential. I feel empowered for future costs' conversations and have already put them into practice less than 24 hours after the course finished. Thank you.” Marie Horner, Partner, Harrowells Solicitors
"Whenever I'm writing in the legal sector press or speaking at sector conferences, one of my main messages is the importance of getting paid. The right amount, and on time. Capturing costs effectively is critical, and I find it encouraging when Martyn Jennings and his team are in attendance at sector events, to spread the word about how specialists like Jennings Costs Consultants can add value to law firms. Martyn's knowledge and experience are a terrific resource, as his clients will testify." Chris Marston, CEO at Lawnet, (formerly Head of Professional Practices, SME Banking, Lloyds Bank)
